Refund and Cancellation Policy

Effective November 5, 2026

This policy explains how cancelling and refunds work for AdSnipe. It is part of our Terms of Service.

Cancelling

You can cancel at any time, with no cancellation fee:

• In the portal, under Billing, or
• By telling us in your Slack channel, or
• By emailing support@adsnipe.ai.

When you cancel, any monthly plan stays active until the end of the month you've already paid for and does not renew. Automatic credit top-ups stop right away, and we disconnect your ad accounts when the Services end.

Refunds

• Monthly plan fees are billed in advance and are not refunded for a partial month.
• Setup fees are not refundable once setup work has started.
• Credits you bought are not refundable and have no cash value, except as described below.
• Ad spend is charged by Meta, Google or other ad platforms directly to you. AdSnipe never receives it, so we can't refund it. Contact the ad platform about any ad charge.

When we do refund

We refund, in full or in part, when:

• We charged you by mistake, such as a duplicate charge or a top-up above the monthly limit you set.
• The law where you are located requires a refund.
• We end the Services without cause, in which case we refund unused purchased credits.

To ask for a refund, email support@adsnipe.ai within 30 days of the charge with the date and amount. We reply within 2 business days, and approved refunds go back to the original card, usually within 5 to 10 business days.

Questions

AdSnipe LLC, Arizona. Email: support@adsnipe.ai